Exceptional experiences must be exquisitely balanced among these 3 irreducible values. If only one or two of them are fulfilled within a given experience then you have something incomplete or worse, mediocre. We need to ask: Is it useable (does it work)? is it useful (does it actually provide value)? and finally is it a pleasure to use (does it have moments of delight)?

Meaning is designing with purpose, from mission to fulfillment, not just touchpoints, but through culture.
— Dana Chiswell


 To  make meaning , which is really to say,  to make culture , is to make something  memorable and indispensable . As designers, we need to find a way to  dig deeper into emerging needs   in order to make quantum leaps in customer experience and  fulfill the promise of innovation and evolutionary design.

To make meaning, which is really to say, to make culture, is to make something memorable and indispensable. As designers, we need to find a way to dig deeper into emerging needs  in order to make quantum leaps in customer experience and fulfill the promise of innovation and evolutionary design.

Uncertainty is an uncomfortable position, but certainty is an absurd one.
— Voltaire



I believe in fearless creativity. If I see a project limping along or going through the motions I will coax my team into magical thinking, or, if circumstances dictate, rigorous pragmatism. I believe innovation isn't simply a result of serendipity, but that it takes a culture, an internal purpose and a boundless ambition to transform it into practice. 


Whether it's consuming reams of industry trends or interviewing a target user on the street, I believe deeply in the insights that research can deliver. Research is directly tied to innovation. I believe the fidelity and magnitude of the insights from research match the fidelity and magnitude of you ambition. At it's essence, research is about validating and revealing core truths that move the experience forward.





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+ Building, training, leading world-class user experience teams

+ Product innovation, conceiving UX strategies and making meaningful contributions at all stages of the product life-cycle

+ Leading a culture of creativity, camaraderie and strategic partnership